HOW TO PROCESS A RETURN ONLINE (RMA)

 Review our return policy and direct any questions to 800-500-6120. You will need your account information, order number that the return is being made from, and the item number that is being returned to complete this process.

Step One: Log In to your account

 Go to our website: www.africaimports.com

Click the “Login” tab and scroll to the bottom of the screen. Next enter your entire email address (e.g. africa@africaimports.com) and password in the spaces provided. Click “Secure Server”. This will bring you to your welcome screen where you can access all of your account information.

Next locate the “Services box” on the middle right hand side of the screen. Click on “Return merchandise”. This will bring you to the “Order status” screen. Scroll down to the last option entitle “Return Merchandise”.  Then click the down arrow to select your compensation option.  YOU MAY:

o        Return merchandise for a store credit for future use

o        Return merchandise for a refund via the way the item was paid for.

o       Return merchandise for a replacement or repair.

Step Two: Locate your previous Order

Next select two dates that the order was placed in between. For example if you know you ordered the merchandise some time during the month of May but you aren’t sure which date, you can select May 1^st 2007 through May 31^st 2007.

Click “Submit”. This will bring you to a list of invoices from orders you placed during the time between the dates that you put in.

Now take a moment to view each invoice by clicking on the “invoice number”. This will bring you to a detailed list of items that were purchased on this invoice. Once you locate the items you wish to return move on to the next step.

Step Three: File your Return Merchandise Authorization

Click the “Select box” next to the item to select the item you wish to return. Then enter the amount of that item you wish to return in the “quantity box”.  For example if you only ordered one then you would type in a quantity of 1.

Next click “continue”. This will bring you to the “RMA Returns” Screen. Take a moment to review the return summary for accuracy. Then enter a  “reason for your return” in the space provided. Be clear about what was wrong with the item and what you would like to have done about it.  Be sure to review the instructions for the return. Lastly check your shipment address for accuracy and chose the method in which you will be delivering your return back to us. 

Click “Create RMA” button to finish the process. This will bring you to your complete return authorization form. Print a copy of it and include it in the box with the item being returned. This way your return can be handled exactly as you wan it to be. Thank you for your business. We appreciate you!