Frequently Asked Questions

General Information

Account Questions


Online Ordering

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Questions about your website

General Information

Contact Africa Imports?

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We are open from 9:00 AM - 7:00 PM EST Mon-Fri, and 9 AM - 3 PM on Saturday. You can call us anytime during those hours toll free: 1-800-500-6120. You can also reach us via fax at 1-866-457-1910. You can also e-mail  us at

Find Price Special Items.

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If you look at the gold menu bar on the top of our page, there is a link that says 'Web Specials'; if you click on that link you will be redirected to a page that shows all of our most  current website specials and discounts.

Find New Items.

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On the top right hand side of the homepage there is a menu  with a link that says 'New Items'. If you click on that link  you will be redirected to a page that shows you all the newest  arrivals from Africa and beyond. Keep checking back, because this site is updated constantly!

Find a product.

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On the top of the web site there is a white menu with all the different  categories of items we currently have available. You can click on any of those categories for a complete listing of what you can purchase.  If you're looking for artwork simply click on the 'Art' category.

Another way to find the product you want is by looking in the search engine in the top of the web site. The search engine is a blank white space with  the word 'Search' written next to it. To find an item you are interested in, simply type the keyword into the search engine; for example, 'knives',  'cowrie shell', 'leather', etc,.. and then press the 'Find' button below the  engine. You will then be redirected to a page with a list of all the items  that match your search criteria.

How can I get the lowest prices?

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We are constantly striving to give you the best and  lowest prices on Africa's products. Whenever you buy 12 of  the same item you get the set of 12 for the price of 10  (that's two free items whenever you buy 10 of the same!).  You will also want to check out our 'specials' section frequently  as we are constantly offering products at closeout or limited time discounts that you can enjoy.

How do I check the status of my order?

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Firstly, log into your account here. Then click here (You MUST be logged in to check your transaction history). if you know your order number and the type of order enter  it and click on the 'Submit" button. You can also search  through multiple orders, by specific time periods, returns, and  an array of other search features. Whether the order was place  by telephone, fax or on-line your order will appear. The order  numbers are displayed with the tracking numbers of the  shipments made.

What kind of company is Africa Imports?

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We are an importing business striving to serve customers with  the largest selection in the world of African and African Inspired items at low prices. The purpose behind founding the business is  to help provide a means of support for some of the most economically disadvantaged regions of the world.  Africa Imports provides a crucial link between the artisans in Africa;  and people in the US who love and appreciate their work. Because not everything offered by Africa Imports is made in Africa, we also support several orphanages in Africa with the profits that come from these other products. Click here to see the Congo Orphanage we are supporting right now.

Why do I see a $1 charge on my credit or debit card
after placing an order?

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The $1 charge is a temporary authorization hold that is sometimes placed on your credit or debit card to verify that the funds for your purchase are available in your account.  Once the transaction is finalized, the $1 hold is removed.  The exact time-frame for removal is determined by your card's issuing bank.   In the event that your order is cancelled, you may contact your bank and request an immediate release of any holds on your account. 

Contact Us

Tel: (201) 457-1995
Fax: (866) 457-1910

240 South Main Street, Unit A
South Hackensack, NJ 07606   

Business Hours: 9 AM to 7 PM EST
Mon-Fri, and 9 AM to 3 PM on Saturday EST.
Toll Free: (800) 500-6120

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We now offer
Buy Now Pay Later

Same Day Shipping

Order before 2 PM (EST) to ship your order today! (US Mail orders will be shipped the same day before 11:30 AM). Especially large orders placed after noon may be sent on the following day.

No shipments are sent on Saturday, Sunday, or holidays.

Orders can not be changed or added to on the day they are being shipped.

Our office and warehouse are partially solar powered.

100% Guarantee

You are guaranteed to be 100% satisfied with anything that you order.  If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange.

All returns must be undamaged and returned within 30 days of your purchase. We do not pay shipping costs for returns.

Click here to print out our return policy.

Click for the BBB Business Review of this Clothing - Retail in South Hackensack NJ
We accept Amex, Visa, Mastercard, & DiscoverWe accept PayPal & TeleCheck