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Whatís so good about online ordering

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You see more product ideas. Itís faster for most customers. Whatís probably best though is that you donít have problems with your orders.

Because Africa Imports has so many different products that have similar descriptions, placing an order with an item number is really important in making sure that you get what you want. When you write down your order or place it online; it stops a lot of problems.

Almost all of the problems with orders go away when there is a written order instead of a spoken order. Sometimes we hear things different than people say them (or mean to say them), It happens for a lot of reasons. ďJ-BĒ sounds like ďJ-EĒ; some people have accents; we have accents; some people are used to talking faster or slower or something else-er.

Ordering Online

Larger companies write down all of their orders; and spend lots of money making sure everything is written down right. They have figured out that the time for this pays itself back over and over again.

I order lots and lots of products. I almost always write down the order. After I tell someone what I need, I write it down and email it, fax it, or hand it to the person who I am buying things from. Itís not that I like taking time to write a bunch of stuff down; but it keeps so many problems from happening.

Even with African traders, I always write down what is agreed to (with all the prices, quantities, sizes and descriptions) and make sure that he and I each have a copy. I didnít always do this. It seemed kind of out of place at first. It makes our orders so much better though; and there are a lot fewer problems with people because of it.

Most of the problem orders that happen are from poor communication at this point. Our problem order rate is below 1/2 of 1%. We used to have problems from putting the wrong item in a box or missing a product. We scan everything now, so this almost never comes up any more.

We love talking with our customers; and getting to know you better. It would be sad for us if people never called. But if your order is written down, we can be so much more sure to send you exactly what you want.

This article is free. You can publish or circulate this article on other websites as long as you give credit to Africa Imports; and include a link back to www.africaimports.com at the end of the article.

 

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Contact Us

Tel: (201) 457-1995
Toll Free: (800) 500-6120
Fax: (866) 457-1910
Email: contact@africaimports.com

240 South Main Street, Unit A
South Hackensack, NJ 07606   

Business Hours: 9 AM to 7 PM EST
Mon-Fri, and 9 AM to 3 PM on Saturday EST.

Our office and warehouse are partially solar powered.

Same Day Shipping

Order before 2 PM (EST) to ship your order today! (US Mail orders will be shipped the same day before 11:30 AM)

No shipments are sent on Saturday, Sunday, or holidays.

Orders can not be changed or added to on the day they are being shipped.

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You are guaranteed to be 100% satisfied with anything that you order.  If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange.
Click here to print out our return policy.

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