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Shipping Information
- Website orders are processed and shipped on the
same
or next business day after they are received.
- Phone orders placed before 12 PM EST are shipped on the
same day they
are received.
- Shipping times vary depending on the state you live in and
your choice
of shipment carrier (UPS, FedEx, or US Mail). For
an approximate shipping
time in transit you can see the map below.
- This is a UPS amp. Hence, these ship times are all based
on UPS
shipping.
- FedEx ship times in some areas take one day longer than
the ship times
on the UPS map.
- US Priority mail takes approximately 3- 5 days within the
48 contiguous
states and the District of Columbia.
- US Parcel Post takes approximately 5-10 business days.
When you place your order you will be given an option to
chose either UPS,
FedEX or US Mail shipping.
Yes. If you are a regular customer, we can ship your order
to a different address than the billing address of your credit or debit
card. If this is your first order, and you want your order shipped to a
different address than the billing address for your credit card, you can
pay using Paypal, or you can mail in your payment.
The shipping cost is the same as the published shipping
cost using UPS
ground shipping. This is calculated based on the
approximate weight of
your package. When you put items in your shopping
cart, the shipping cost
is calculated and adjusted according to the items
you put in your cart. If
you'd like to know how much your shipping cost
would be for an item, you
can put it in your shopping cart and then click
'check out' to see how much
the shipping cost is listed for that item or
list of items.
To add a shipping address, click on the 'Account Info'
tab. The details of your account are displayed. Click on the 'Add New
Shipping Address' button to add a new shipping address.
When
you are in the 'checkout' section of your order you will be given
the option
to change the shipping address of the package. You can change
the address by
clicking the box that says 'Edit Shipping Address' and then
update the
shipping address. If you are having your order shipped to a
different person
and would not like to have any of Africa Imports information
in the package
or on the return address label (this is called drop shipping),
then there is
a $5. surcharge.
To check the status of an order, click
here (You MUST be logged in to
check your transaction history). If you know your order number and the type
of transaction
(orders, quotations or return orders), enter it and click on the
'Submit'
button. To view multiple orders, enter the purchase order number if
provided by you, or select the display type from the drop-down list and
specify
the desired time period. All the orders you have placed with us
(both through
the web and through other means) are listed. Click on the
order number with
the status you want to check. The order details are
displayed along with the
tracking numbers for the shipments made.
Every so often, someone calls to
say that they think their shipping costs are too high. Sometimes
people think that Africa
Imports intentionally overcharged their shipping
costs.
Because of the types of products
that we sell, our shipping costs are a lot higher than some other
companies. It is much more expensive to ship an African statue
than it is to ship a DVD or a book. But we do not want to lose
customers by charging too high of shipping costs.
Our goal is to charge exactly the
same amount that UPS or the Post Office charges for shipping your
package. Our computer can not always get the exact amount
correctly however. In fact, we normally charge customers less than
UPS charges us for shipping costs.
Historically we lose money on
shipping costs. Shipping is actually one of our biggest expenses.
There are still some orders that are charged too much though.
To make even more sure that we
don’t make a customer mad at us by charging them too much for
shipping, we now compare all of the UPS bills to the customer
charges. When we find someone is charged too much, we make refunds
for any large overcharges. When we undercharge someone; or if the
actual cost is really close to what we have charged; then we leave
the cost alone. In other words, if we charge you too much, we try
to refund you. If we charge you too little, we don’t try to
collect any more from you.
If you ever think that our
shipping charges are too high, please let me know. We will fix any
charges that are too high.
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