Frequently Asked Questions

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Questions About Shipping

How long will my order take to get to me?

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  • Phone and web orders placed before 2 PM EST are shipped on the same day they are received (US Mail orders will be shipped the same day before 11:30am). No shipments are sent out on Saturday, Sunday, or holidays.
  • Orders that are especially large placed after 12 PM EST may be sent on the following day.
  • Shipping times vary depending on the state you live in and your choice of shipment carrier (UPS, FedEx, or US Mail). For an approximate shipping time in transit you can see the map below.
  • This is a UPS map. Hence, these ship times are all based on UPS shipping
  • FedEx ship times in some areas take one day longer than the ship times on the UPS map.

  • US Priority mail takes approximately 3- 5 days within the 48 contiguous states and the District of Columbia.
  • US Parcel Post takes approximately 5-10 business days. When you place your order you will be given an option to chose either UPS, FedEX or US Mail shipping.

Can I have more than one shipping address?

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Yes. If you are a regular customer, we can ship your order to a different address than the billing address of your credit or debit card. If this is your first order, and you want your order shipped to a different address than the billing address for your credit card, you can pay using Paypal, use check by phone, or you can mail in your payment.

How much will shipping cost?

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The shipping cost is the same as the published shipping cost using UPS ground shipping. This is calculated based on the approximate weight of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you'd like to know how much your shipping cost would be for an item, you can put it in your shopping cart and then click 'check out' to see how much the shipping cost is listed for that item or list of items.

Free Shipping

Shipping is free for orders over $400 in the U.S. except when it has oversized items. Free shipping is available for UPS Ground and FedEx Ground.

All orders that are $400 or more will be sent out with a signature required.  If your order is over $400 you will not be charged anything additional for this service.

International orders are subject to shipping charges on all orders regardless of dollar amount. If your order is over $400, Africa Imports can offer a discounted shipping cost on your order.

How can I add a shipping address to my address list?

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To add a shipping address, click on the 'Account Info' tab. The details of your account are displayed. Click on the 'Add New Shipping Address' button to add a new shipping address.

How do I choose a different shipping address?

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When you are in the 'checkout' section of your order you will be given the option to change the shipping address of the package. You can change the address by clicking the box that says 'Edit Shipping Address' and then update the shipping address. If you are having your order shipped to a different person and would not like to have any of Africa Imports information in the package or on the return address label (this is called drop shipping), then there is a $5. surcharge.

How do I check the status of my order?

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To check the status of an order, click here (You MUST be logged in to check your transaction history). If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the 'Submit' button. To view multiple orders, enter the purchase order number if provided by you, or select the display type from the drop-down list and specify the desired time period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number with the status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do we charge you for your shipping costs?

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Every so often, someone calls to say that they think their shipping costs are too high. Sometimes people think that Africa Imports intentionally overcharged their shipping costs.

Because of the types of products that we sell, our shipping costs are a lot higher than some other companies. It is much more expensive to ship an African statue than it is to ship a DVD or a book. But we do not want to lose customers by charging too high of shipping costs.

Our goal is to charge exactly the same amount that UPS or the Post Office charges for shipping your package. Our computer can not always get the exact amount correctly however. In fact, we normally charge customers less than UPS charges us for shipping costs.

Historically we lose money on shipping costs. Shipping is actually one of our biggest expenses. There are still some orders that are charged too much though.

To make even more sure that we don’t make a customer mad at us by charging them too much for shipping, we now compare all of the UPS bills to the customer charges. When we find someone is charged too much, we make refunds for any large overcharges. When we undercharge someone; or if the actual cost is really close to what we have charged; then we leave the cost alone. In other words, if we charge you too much, we try to refund you. If we charge you too little, we don’t try to collect any more from you.

If you ever think that our shipping charges are too high, please let me know. We will fix any charges that are too high.

2016 Holiday Shipping Information

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From now until the end of 2016, UPS and Fedex are not guaranteeing delivery times on ground shipments. You will probably get your package at the normal scheduled time. There is no guarantee during the holiday season though.

There are guaranteed shipping times for UPS and Fedex air shipments except the last minute shipments shown below.

Latest days to ship by UPS air for delivery before Christmas:

  1. UPS 3 Day Select: Monday, December 19 (placed before 2pm) - delivery on Friday, December 23
  2. UPS 2nd Day AirŪ: Wednesday, December 21 (placed before 2pm) - delivery on Friday, December 23
  3. UPS Next Day AirŪ: Thursday, December 22 (placed before 2pm) - delivery on Friday, December 23

Africa Imports 2016 Holiday Hours

  • Saturday 12/24/16 closed
  • Monday 12/26/16 closed
  • Saturday 12/31/16 closed
  • Monday 1/2/17 closed

Contact Us

Tel: (201) 457-1995
Fax: (866) 457-1910

240 South Main Street, Unit A
South Hackensack, NJ 07606   

Business Hours: 9 AM to 7 PM EST
Mon-Fri, and 9 AM to 3 PM on Saturday EST.
Toll Free: (800) 500-6120

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We now offer
Buy Now Pay Later

Same Day Shipping

Order before 2 PM (EST) to ship your order today! (US Mail orders will be shipped the same day before 11:30 AM). Especially large orders placed after noon may be sent on the following day.

No shipments are sent on Saturday, Sunday, or holidays.

Orders can not be changed or added to on the day they are being shipped.

Our office and warehouse are partially solar powered.

100% Guarantee

You are guaranteed to be 100% satisfied with anything that you order.  If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange.

All returns must be undamaged and returned within 30 days of your purchase. We do not pay shipping costs for returns.

Click here to print out our return policy.

Click for the BBB Business Review of this Clothing - Retail in South Hackensack NJ
We accept Amex, Visa, Mastercard, & DiscoverWe accept PayPal & TeleCheck