FAQ My Account

Do I need to create an account to order?

Yes, an account is needed for checkout and to access wholesale pricing. Creating an account takes just a few minutes and saves your information for faster future orders.

How do I create an account?

Click "Sign In" at the top right, enter your email under "New Customer?”, click “Create Account”, and fill out the required fields.

You'll receive a confirmation email. Click the link in the email to activate your account and start shopping.

If you haven’t received any email after a few minutes, please check your “spam” and “junk” folders.

How do I reset my password?

Click "Sign In," then "Forgot your password?" Enter your email and click "Reset Password." You'll receive an email with reset instructions within a few hours. Check your spam and junk folders if you don't see it.

Can I update my email or shipping address?

Yes. Log in to your account dashboard and update your information under "My Account." You can edit your email, shipping addresses, and billing information at any time.

Can I place an order without using a credit card?

Yes, we accept PayPal (send to paypal@africaimports.com), money orders, and mailed checks. You can also pay by phone using your debit card. Contact us at 201-457-1995 for assistance with alternative payment methods.

Why do I see a $1 charge on my card?

This is a temporary authorization hold to verify your card is valid, not a real charge. It's automatically removed by your bank once the transaction is complete, usually within 3 days. Contact your bank to release holds immediately if needed.

Can I place an order over the phone, fax, or mail?

Yes. Call 201-457-1995 during business hours, fax your order to 201-457-1910, or mail it to our South Hackensack address. Include product details, quantities, and payment information with your order.

Can I cancel or change my order after placing it?

Orders can only be changed or canceled if you call us immediately at 201-457-1995 before 10:00 AM EST on the day you placed your order. After that, orders enter our fulfillment process and can’t be modified.

How do I check the status of my order?

You can check your order status by logging into your account and checking your order history. You'll see order status and tracking numbers for shipped items. All orders placed online, by phone, or by fax appear in your account dashboard.

Why do I receive an email after every order?

We send a quick confirmation of your order to help ensure everything is correct and give you a quick way to contact us about any issues. It also serves as a reminder to re-order before you run low on items you might need, and helps us improve our service based on your feedback.