Categories

Returns

IT'S EASY 

The easiest way for you to return something is normally to just send the item back with a copy of the invoice from your order, and a note of how you would like us to handle things. We can refund your money, send you a replacement, or leave a credit on your account for a future order. Just write down what you would like us to do on your order form, or on a separate note with your return.

Mail your return to:  Africa Imports, 240 S Main St, Unit A, South Hackensack, NJ  07606

If you have any questions you can email ( [email protected] ) or phone us at 201-457-1995

YOU CAN RETURN ANYTHING FOR ANY REASON - ALMOST.

All the items you want to return must be returned within thirty days of the original purchase date given on the invoice enclosed with your order. There is a 10% restocking fee for anything returned after thirty days. No returns are accepted 60 days beyond the purchase date. Returns received without this paperwork will slow down your return, and may cause confusion and cost you a fee.

  • No returns on used personal care items
  • Clothing must not be soiled or laundered.
  • Bolts of fabric can not have been cut

  

What To Do If Something Is Damaged

Damages must be reported within five business days in order to process the appropriate claims and send out replacements in an efficient manner.

  • Do not discard the original shipment box or its packaging.
  • Do not return damaged items without notifying us first to obtain instructions
  • Do note any damages to the exterior of the box on the invoice received with the package, and highlight all damaged items.

 

HOW TO CREATE AN RMA (Return Merchandise Authorization) ONLINE
(optional)

If it is easier for you, you can enter your return information online. Your return instructions are saved in our system for whenever your return arrives to us.

 

1 - Click the “Log in” at the top of the homepage and enter your email address (e.g. [email protected] ) and password in the spaces provided.

2 - Once logged in, you will see your name on the top of the screen. Click on your name to bring up the My Account page.

3 - On the left side, under My Account, click on Orders.  This will bring up a list of your previous website orders.

4 - To the right of the Order Number you will see a link with a red arrow next to it called "Return Item(s)."  Click this link.

5 - You will see a list of the items on your order, with drop-downs boxes on the right side where you can indicate the quantities you would like to return.

6 - Select the appropriate quantities, then complete the form by scrolling down the page, selecting the Return Reason and Return Action.

7 - Submit the return request.  You should receive an e-mail response within 24 hours indicating that your return has been accepted. 

 

You don't have to wait for a response to mail your items back to us though.

You can simply send the items, along with a copy of your invoice to:

Africa Imports, 240 S Main St, Unit A, South Hackensack, NJ  07606 

 

Thank you for your business. We appreciate you!