They sold out of this product and I was super excited to see it back in stock. I received my product and its horrible. Not smooth and creamy like it was before. It leaves salt like beads on you and they make you pay to send back faulty products.
We're sorry to hear you had an issue with the shea. We checked with our buyer and was informed this might be due in part to the cold weather. The shea butter will feel harder and more brittle when it's cold. If it's been frozen during transit to our customers, that could also affect the texture. It doesn't harm the butter at all but could make it less soft and uniform of texture. Usually a quick warm of the butter and cooling in the fridge will fix that right up. Thank you for your feedback.