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Black History Month is only a week away, so be prepared now! Here are some easy, quick tips on how to make the most out of your customer relationship.
You're giving your customer a solution. You're not just making a sale.
Your customer has a need. You have a product to fulfill that need or
solve that problem. Keep remembering this, especially when you are
afraid about approaching a customer. Keep their solution in mind.
Listen to your customer. As
Walter Haley said, "If you want to sell, ask don't tell." Keep your
ears open, and really listen. Ask questions, ask questions, ask
questions.
Give the prospect all your attention and don't get distracted. Plan your day efficiently. Use any free time to generate more business or come up with new ideas to be more unique than the competition.
Develop empathy for your customer's ideas and standpoint: "I understand . . ." Another Walter Haley saying was "People don't care how much you know until they know how much you care."
Be Obsessed: Learn to love what you do for a living and have fun. Find more articles on how you can grow your business at the Africa Imports web site, or by Clicking Here to find many business articles.