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    • General

      General questions

      • How do I contact Africa Imports?

        We are open from 9:00 AM - 6:00 PM EST Mon-Fri, and 9 AM - 3 PM on Saturday.

        You can call us anytime during those hours at 201-457-1995 or toll-free at 1-800-500-6120.

        You can reach us via fax at 1-866-457-1910.

        You can also e-mail us at [email protected].

      • How do I find price specials?

        If you look at the top menu of our page, select "Sales/Other". There you will find our current sales and 'Web Specials'; if you click on that link you will be redirected to a page that shows all of our most current website specials and discounts.

      • How do I find new items?

        On the top of the page there is a menu with a link that says 'New Items'. If you click on that link, you will be redirected to a constantly updated page that shows you all the newest arrivals. Keep checking back, because this changes all the time!

      • How do I find a product?

        On the top of the page there is a menu with all the different categories of items. You can click on any of those categories for a complete listing of what you can purchase.  If you're looking for artwork simply click on the 'Artwork' category.

        Another way to find the product you want is by looking in the search engine at the top of the web site. The search engine is a blank space with the word 'Search Store' written next to it. To find an item you are interested in, simply type the keyword into the search engine; for example, 'knives',  'cowrie shell', 'leather', etc., then press the red button with the magnifying glass. You will then be redirected to a page with a list of all the items that match your search criteria. You can also type in the item# for the product you are looking for if you know this.

      • How can I get the lowest prices?

        Click Here to see a list of our current specials.

        Here are three ways to get special pricing on all items.

        Sign up to our mailing list to get special offers by email.

      • What kind of company is Africa Imports?

        Africa Imports serves customers with the largest selection in the world of African and African Inspired items at low prices. The purpose behind founding the business is to help provide a means of support for some of the most economically disadvantaged regions of the world.  Africa Imports provides a crucial link between the artisans in Africa;  and people in the US who love and appreciate their work. Because not everything offered by Africa Imports is made in Africa, we also support many different people and charitable activities in Africa with the profits that come from these other products. Click here to see some of what your purchases do.

      • How do you add emails to your white list?

        Add the following addresses to your safe senders list:

        [email protected]

        [email protected]

        [email protected]

      • Why do I receive an email after every order?

        Every time that someone places an order with us, there is a computer-generated email that is sent. We send you this email to make sure that everything is ok.

        Sometimes people email me back to say they get tired of getting these emails each time that they place an order. Here's why we keep sending this all the time; and why most people think it's a good thing.

        It makes your life easier. If there is a problem, you get a fast reminder to let us know. You can tell us about anything you are unhappy about faster and easier than remembering to contact us some other way.

        It lets you tell us about problems you might not mention otherwise. If there is something small that went wrong with an order, you can let us know. If there is something else that you would like to see us carry; or some other way that we can do better; you can let us know easily by responding to this automated email.

        It helps us to get better. I get dozens of responses to this email each day. We find out all kinds of potential improvements when people write back to us. Your orders are more trouble-free because of some of the ideas that others have emailed back to us before.

        It's also a reminder for you to re-order. If you sell out of something from us when you get it; and you need to get more right away; this email can help you remember this too.

        Of course, you don't need to wait for an email to contact us. You can phone us toll free at (800) 500-6120; or email us at [email protected] anytime.