How do I contact Africa Imports?
We are open from 9:00 AM - 5:30 PM EST Mon-Fri, and 9 AM - 1 PM on Saturday
To reach us:
- Click the Chat link on the lower right of the screen
- E-mail us at firstname.lastname@example.org
- Call us anytime during business hours at 201-457-1995 or toll-free at 1-800-500-6120
When will my order be shipped?
If you place your order on Mon thru Friday, your order will be shipped the same day if you order before the times shown below. After this “cut off time” your order will be shipped on the following business day.
- If you choose UPS or Fedex as your shipping carrier, and you place your order before 2:00pm Eastern time US, then your order will be shipped on the same business day. After 2:00pm ET, your order will be shipped on the following business day.
- If you choose Post office (USPS) as your shipping carrier, and you place your order before 11:00am Eastern time US, then your order will be shipped on the same business day. After 11:00am ET, your order will be shipped on the following business day.
Note: During the November - December holiday season, shipments may be delayed due to carrier backlogs.
What is the difference between a Retail and a Wholesale account?
Retail prices are the normal prices that we all pay for things that we buy for ourselves at a store. The wholesale prices, are the lower prices that a store or other business pays for products to re-sell.
As a wholesale customer, you will be charged the lower wholesale prices. These are shown as the main prices on our website, and require a minimum wholesale order amount. If you set your account up as a retail account, you can order any amount of product (there is no minimum order requirement), and you will be charged the higher retail prices. These are also shown on the product pages for the website labeled as “Retail” or “MSRP” (Manufacturers suggested retail price).
If you choose to be set up as a wholesale account, you will need to order at least the wholesale minimum of $100.00 worth of merchandise. This is the minimum wholesale order for first time orders. If you have ordered from us before, the minimum wholesale order for a repeat order is $50.00 of merchandise. You do not need to order $50 or $100 of the same product. You can order any variety of different products as long as the total is for more than the minimum amount.
How do I find price specials?
If you look at the top menu of our page, select "Special Prices". There you will find our current sales and 'Web Specials'; if you click on that link you will be redirected to a page that shows all of our most current website specials and discounts.
How do I find new items?
On the top of the page there is a menu with a link that says 'New Items'. If you click on that link, you will be redirected to a constantly updated page that shows you all the newest arrivals. Keep checking back, because this changes all the time!
How do I find a product?
On the top of the page there is a menu with all the different categories of items. You can click on any of those categories for a complete listing of what you can purchase. If you're looking for artwork simply click on the 'Artwork' category.
Another way to find the product you want is by looking in the search engine at the top of the web site. The search engine is a blank space with the word 'Search our store...' written next to it. To find an item you are interested in, simply type the keyword into the search engine; for example, 'knives', 'cowrie shell', 'leather', etc., then press the button with the red arrow. You will then be redirected to a page with a list of all the items that match your search criteria. You can also type in the item# for the product you are looking for if you know this.
How can I get the lowest prices?
What kind of company is Africa Imports?
Africa Imports serves customers with the largest selection in the world of African and African Inspired items at low prices. The purpose behind founding the business is to help provide a means of support for some of the most economically disadvantaged regions of the world. Africa Imports provides a crucial link between the artisans in Africa; and people in the US who love and appreciate their work. Because not everything offered by Africa Imports is made in Africa, we also support many different people and charitable activities in Africa with the profits that come from these other products. Click here to see some of what your purchases do.
How do you add emails to your white list/stop them being blocked as spam?
Why do I receive an email after every order?
Every time that someone places an order with us, there is a computer-generated email that is sent. We send you this email to make sure that everything is ok.
Sometimes people email me back to say they get tired of getting these emails each time that they place an order. Here's why we keep sending this all the time; and why most people think it's a good thing.
It makes your life easier. If there is a problem, you get a fast reminder to let us know. You can tell us about anything you are unhappy about faster and easier than remembering to contact us some other way.
It lets you tell us about problems you might not mention otherwise. If there is something small that went wrong with an order, you can let us know. If there is something else that you would like to see us carry; or some other way that we can do better; you can let us know easily by responding to this automated email.
It helps us to get better. I get dozens of responses to this email each day. We find out all kinds of potential improvements when people write back to us. Your orders are more trouble-free because of some of the ideas that others have emailed back to us before.
It's also a reminder for you to re-order. If you sell out of something from us when you get it; and you need to get more right away; this email can help you remember this too.
Of course, you don't need to wait for an email to contact us. You can phone us toll free at (800) 500-6120; or email us at email@example.com anytime.