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    • Ordering

      Infromation on placing an order

      • How do I place an order online?

        Ordering online is simple and fast. As you're browsing through the products, when you see something you like, simply click on the button 'Add to Cart'. This will open the page for the product so you can select the color, size or quantity of an item that you want.

        Once you have added all the items you'd like to buy click the shopping cart button. Click the 'Checkout' button you will be redirected to the login page. If you have an account with Africa Imports, then you can go ahead and log in.

        If you don't have an account, yet you can click on the link that says 'My Account' then the button that says 'Sign up'. Having an account with Africa Imports allows you to save your shipping and billing information online so that we can send you up to date catalogs and send your orders to your correct address.

        After you have logged in you will be redirected to your shopping cart.  Click the " Checkout" button. You will be taken to page where you will confirm your order, the shipping address,  and your shipping options. Click "Continue with Payment" to enter your credit card or PayPal information.  Click the "Review and Confirm" button.  After you have confirmed the information, press submit and your order will be placed with Africa Imports and you will receive an e-mail confirmation.

      • I live outside of the US. How is my order processed?

        • We are unable to process credit cards from banks outside of the United States. We can accept wire transfers or any monies sent to us as long as they are in U.S. dollars. We accept Paypal which is usually the most simple payment method for international orders.
        • Unless you choose the shipping company, we will ship the least expensive way. We will tell you the total cost of your order including shipping, but we will not know the exact cost until after your order is packed.
        • We are unable to help you with customs. 
          If there are any extra charges by the country to which the package is 
          being shipped, these costs are extra, and are not included in your payment to us. You may have additional costs for customs and for clearing that are not included in your bill from us which you are responsible for. We are also not responsible for any customs delays in receiving your order, this is beyond our control and will not be acceptable as a reason for refusal of the goods sent.
        • We are unable to help you with customs. 
          If there are any extra charges by the country to which the package is 
          being shipped, these costs are extra, and are not included in your payment to us. You may have additional costs for customs and for clearing that are not included in your bill from us which you are responsible for. We are also not responsible for any customs delays in receiving your order, this is beyond our control and will not be acceptable as a reason for refusal of the goods sent.
        • We have a 100% guarantee that you will be happy with the goods sent, but shipping costs and customs fees are not refundable.
      • Do you have a minimum order?

        If you are purchasing wholesale, there is a minimum first time order of $100.

        All following orders will only have to be $50.

      • What types of payment terms do you offer?

        Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover Card.

        We also accept PayPal; you can send your PayPal payments to [email protected]

        Money Order - You can pay by money order by mailing it to us with a copy of your order.

      • Why do I sometimes see a $1 charge on my credit or debit card after placing an order?

        The $1 charge is a temporary authorization hold that is sometimes placed on your credit or debit card to verify that the funds for your purchase are available in your account.  Once the transaction is finalized, the $1 hold is removed.  The exact time-frame for removal is determined by your card's issuing bank.   In the event that your order is canceled, you may contact your bank and request an immediate release of any holds on your account.

      • What other ways can I place an order?

        • Place your order by phone
          We have friendly customer service representatives waiting to help you with your order. All you have to do is call our phone number: 201-457-1995. We can answer any questions you have, and make sure that your order is processed and delivered to you with the greatest care and quality.
        • Place your order by fax
          You can fax in your order anytime to our fax number:  201-457-1910. Simply write down the products you'd like, your shipping and billing address, and your payment information on a sheet of paper (any kind of paper will do). Fax the paper to the above number and your order will be processed right away.
        • Mail in your order
          You can mail your order to us anytime to the following address: 
          Africa Imports
          240 South Main Street, Unit A
          South Hackensack, NJ, 07606

        When you mail in your order, please write down all the items you'd like to receive along with the quantities and prices. Also please note your billing, shipping address, and your payment options. You can also mail in a money order or cashiers check. You can also pay by credit or debit card by writing the card number and expiration date on your order form.

      • Will my order look exactly like the photo on the website?

        Many of the items shown in this catalog are hand made. The measurements shown are all approximate. The images will be reasonably similar to any items that you receive; but no two are exactly alike. Most people feel that this adds value to a product of this kind. If for any reason however, you are unhappy with any product that you receive, you can return it for either a full refund, or exchange for a new item of equal value

      • What guarantee do I have that I will be happy with my order?

        We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your purchase that you can tell someone about us. If you are unhappy with your purchase for any reason at all (or even for no reason), you can return it for a full refund or exchange;  whichever you choose. All returns must be undamaged and returned within 30 days of your purchase for a complete refund. Clothing must not be soiled or laundered. See our full Return Policy Here