Information about shipping and delivery of orders.
Yes. If you are a regular customer, we can ship your order to a different address than the billing address of your credit or debit card. If this is your first order, and you want your order shipped to a different address than the billing address for your credit card, you can pay using Paypal, use check by phone, or you can mail in your payment.
The shipping cost is the same as the published shipping cost using UPS ground shipping. This is calculated based on the approximate weight of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you'd like to know how much your shipping cost would be for an item, you can put it in your shopping cart and then click 'check out' to see how much the shipping cost is listed for that item or list of items.
Shipping is free for orders over $500 in the continental U.S. except when it has oversized items. Free shipping is available for UPS Ground and FedEx Ground.
All orders that are $500 or more will be sent out with a signature required. If your order is over $500 you will not be charged anything additional for this service.
International orders are subject to shipping charges on all orders regardless of dollar amount. If your order is over $500, Africa Imports can offer a discounted shipping cost on your order.
To add a shipping address, log into your account. Click on the 'Addresses' on the left-hand side of the screen. The details of your account are displayed. Click on the 'Add New' button to add a new shipping address. Fill in the information and save.
When you are in the 'checkout' section of your order you will be given the option to change the shipping address of the package. In the shipping box you will your default address listed. Under that, there are options to change the address or add a new one. If you are having your order shipped to a different person and would not like to have any of Africa Imports information in the package or on the return address label (this is called drop shipping), then there is a $5. surcharge.
First, log into your account here. Then click here (You MUST be logged in to check your transaction history). If you know your order number and the type of order enter it and click on the 'Submit" button. You can also search through multiple orders, by specific time periods, returns, and an array of other search features. Whether the order was placed by telephone, fax or on-line your order will appear. The order numbers are displayed with the tracking numbers of the shipments made.