Categories

Frequently Asked Questions

Frequently Asked Questions


General Information

Account Questions

Shipping


Online Ordering

Business Owners

Wish Lists

 

General Information

Contact Africa Imports?

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We are open from 9:00 AM - 7:00 PM EST Mon-Fri, and 9 AM - 3 PM on Saturday. You can call us anytime during those hours toll free: 1-800-500-6120. You can also reach us via fax at 1-866-457-1910. You can also e-mail  us at africa@africaimports.com

Find Price Special Items.

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If you look at the gold menu bar on the top of our page, there is a link that says 'Web Specials'; if you click on that link you will be redirected to a page that shows all of our most  current website specials and discounts.

Find New Items.

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On the top right hand side of the homepage there is a menu  with a link that says 'New Items'. If you click on that link  you will be redirected to a page that shows you all the newest  arrivals from Africa and beyond. Keep checking back, because this site is updated constantly!

Find a product.

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On the top of the web site there is a white menu with all the different  categories of items we currently have available. You can click on any of those categories for a complete listing of what you can purchase.  If you're looking for artwork simply click on the 'Art' category.

Another way to find the product you want is by looking in the search engine in the top of the web site. The search engine is a blank white space with  the word 'Search' written next to it. To find an item you are interested in, simply type the keyword into the search engine; for example, 'knives',  'cowrie shell', 'leather', etc,.. and then press the 'Find' button below the  engine. You will then be redirected to a page with a list of all the items  that match your search criteria.

How can I get the lowest prices?

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We are constantly striving to give you the best and  lowest prices on Africa's products. Whenever you buy 12 of  the same item you get the set of 12 for the price of 10  (that's two free items whenever you buy 10 of the same!).  You will also want to check out our 'specials' section frequently  as we are constantly offering products at closeout or limited time discounts that you can enjoy.

How do I check the status of my order?

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Firstly, log into your account here. Then click here (You MUST be logged in to check your transaction history). if you know your order number and the type of order enter  it and click on the 'Submit" button. You can also search  through multiple orders, by specific time periods, returns, and  an array of other search features. Whether the order was place  by telephone, fax or on-line your order will appear. The order  numbers are displayed with the tracking numbers of the  shipments made.

What kind of company is Africa Imports?

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We are an importing business striving to serve customers with  the largest selection in the world of African and African Inspired items at low prices. The purpose behind founding the business is  to help provide a means of support for some of the most economically disadvantaged regions of the world.  Africa Imports provides a crucial link between the artisans in Africa;  and people in the US who love and appreciate their work. Because not everything offered by Africa Imports is made in Africa, we also support several orphanages in Africa with the profits that come from these other products. Click here to see the Congo Orphanage we are supporting right now.

How do you add emails to you white list?

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Very simply just add the following addresses to your safe-senders list: 

africa@africaimports.com

info@africaimports.com 

Why do I receive an email after every order?

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Every time that someone places an order with us, there is a computer generated email that is sent. We send you this email to make sure that everything is ok.

Sometimes people email me back to say they get tired of getting these emails each time that they place an order. Here's why we keep sending this all the time; and why most people think it's a good thing.

It makes your life easier. If there is a problem, you get a fast reminder to let us know. You can tell us about anything you are unhappy about faster and easier than remembering to contact us some other way.

It lets you tell us about problems you might not mention otherwise. If there is something small that went wrong with an order, you can let us know. If there is something else that you would like to see us carry; or some other way that we can do better; you can let us know easily by responding to this automated email.

It helps us to get better. I get dozens of responses to this email each day. We find out all kinds of potential improvements when people write back to us. Your orders are more trouble free because of some of the ideas that others have emailed back to us before.

It's also a reminder for you to re-order. If you sell out of something from us when you get it; and you need to get more right away; this email can help you remember this too.

Of course, you don't need to wait for an email to contact us. You can phone us toll free at (800) 500-6120; or email us at contact@africaimports.com anytime.

 

Why do I see a $1 charge on my credit or debit card
after placing an order?

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The $1 charge is a temporary authorization hold that is sometimes placed on your credit or debit card to verify that the funds for your purchase are available in your account.  Once the transaction is finalized, the $1 hold is removed.  The exact time-frame for removal is determined by your card's issuing bank.   In the event that your order is cancelled, you may contact your bank and request an immediate release of any holds on your account. 

Account Questions

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What special price deals can I get?

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Click Here to see a list of our current specials. You can also sign up to be part of our mailing list. Sign up today at the bottom of the webpage!

What is a default shipping address?

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You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?

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You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I delete an address from my address list?

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No. You cannot delete any address but you could change it by editing it.

How can I change my e-mail address or password?

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First you will want to log in to your account. You can do this by clicking on the 'log in' link at the top of our web site menu. Once you have logged in, click on the option on our website that says 'Account Info'; in that screen you will see all of your login and address information. There is a blank field that says 'Password' and a blank field below that says 'Confirm Password'. In both of those fields type in your new password and then click the 'update' button at the bottom of the page.

To change your e-mail address: When you have logged into the website, click on the 'Account Info' button that appears at the top of your screen. You will be redirected to a page that has all of your address and login information. There is a blank field that says 'Email lost password to'; in that field put in your new e-mail address and then click the 'Update' button at the bottom of the screen.

How can I find out what my password is?

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If you have forgotten or lost your password then we can get it back to you in just a few simple steps. From the menu on our website you can click on the 'login' option. Once you have clicked on that option you will be redirected to the login page. At the top of that page there is a space that says 'I am an existing customer, have received a catalog from Africa Imports, but I have lost my password!' There is a blank white bar beneath that headline that says 'Login/E-Mail'; in that blank space you can type in either your e-mail address or your login/username. Once you have typed in that information click on the 'Submit' button. Your password will be e-mailed to you right away.

Why should I sign in?

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You can conveniently own something from the site if you sign in. You can easily purchase things that you find. You will not need to type in your personal information every time you place an order. You can create a gift list that your friends, relatives, or maybe even a total stranger can use to buy you gifts. If you visit us again later, all of your information will be saved to make your next visit more simple. You can ask us to let you know about new products that you might be interested in; and about special price reductions. Also you can make extra money with the Africa Imports affiliate program.

I already have an account with you. Do I need to register myself again on your web store?

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No. If you already have an account with us, contact our Customer Service at 1-800-500-6120; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?

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Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you don't need to give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

Questions About Shipping

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How long will my order take to get to me?

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  • Phone and web orders placed before 2 PM EST are shipped on the same day they are received (US Mail orders will be shipped the same day before 11:30am). No shipments are sent out on Saturday, Sunday, or holidays.
  • Orders that are especially large placed after 12 PM EST may be sent on the following day.
  • Shipping times vary depending on the state you live in and your choice of shipment carrier (UPS, FedEx, or US Mail). For an approximate shipping time in transit you can see the map below.
  • This is a UPS map. Hence, these ship times are all based on UPS shipping
  • FedEx ship times in some areas take one day longer than the ship times on the UPS map.


  • US Priority mail takes approximately 3- 5 days within the 48 contiguous states and the District of Columbia.
  • US Parcel Post takes approximately 5-10 business days. When you place your order you will be given an option to chose either UPS, FedEX or US Mail shipping.

Can I have more than one shipping address?

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Yes. If you are a regular customer, we can ship your order to a different address than the billing address of your credit or debit card. If this is your first order, and you want your order shipped to a different address than the billing address for your credit card, you can pay using Paypal, use check by phone, or you can mail in your payment.

How much will shipping cost?

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The shipping cost is the same as the published shipping cost using UPS ground shipping. This is calculated based on the approximate weight of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you'd like to know how much your shipping cost would be for an item, you can put it in your shopping cart and then click 'check out' to see how much the shipping cost is listed for that item or list of items.

Free Shipping

Shipping is free for orders over $400 in the U.S. except when it has oversized items. Free shipping is available for UPS Ground and FedEx Ground.

All orders that are $400 or more will be sent out with a signature required.  If your order is over $400 you will not be charged anything additional for this service.

International orders are subject to shipping charges on all orders regardless of dollar amount. If your order is over $400, Africa Imports can offer a discounted shipping cost on your order.

How can I add a shipping address to my address list?

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To add a shipping address, click on the 'Account Info' tab. The details of your account are displayed. Click on the 'Add New Shipping Address' button to add a new shipping address.

How do I choose a different shipping address?

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When you are in the 'checkout' section of your order you will be given the option to change the shipping address of the package. You can change the address by clicking the box that says 'Edit Shipping Address' and then update the shipping address. If you are having your order shipped to a different person and would not like to have any of Africa Imports information in the package or on the return address label (this is called drop shipping), then there is a $5. surcharge.

How do I check the status of my order?

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To check the status of an order, click here (You MUST be logged in to check your transaction history). If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the 'Submit' button. To view multiple orders, enter the purchase order number if provided by you, or select the display type from the drop-down list and specify the desired time period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number with the status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do we charge you for your shipping costs?

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Every so often, someone calls to say that they think their shipping costs are too high. Sometimes people think that Africa Imports intentionally overcharged their shipping costs.

Because of the types of products that we sell, our shipping costs are a lot higher than some other companies. It is much more expensive to ship an African statue than it is to ship a DVD or a book. But we do not want to lose customers by charging too high of shipping costs.

Our goal is to charge exactly the same amount that UPS or the Post Office charges for shipping your package. Our computer can not always get the exact amount correctly however. In fact, we normally charge customers less than UPS charges us for shipping costs.

Historically we lose money on shipping costs. Shipping is actually one of our biggest expenses. There are still some orders that are charged too much though.

To make even more sure that we don’t make a customer mad at us by charging them too much for shipping, we now compare all of the UPS bills to the customer charges. When we find someone is charged too much, we make refunds for any large overcharges. When we undercharge someone; or if the actual cost is really close to what we have charged; then we leave the cost alone. In other words, if we charge you too much, we try to refund you. If we charge you too little, we don’t try to collect any more from you.

If you ever think that our shipping charges are too high, please let me know. We will fix any charges that are too high.

2017 Holiday Shipping Information

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From now until the end of 2017, UPS and Fedex are not guaranteeing delivery times on ground shipments. You will probably get your package at the normal scheduled time. There is no guarantee during the holiday season though.

There are guaranteed shipping times for UPS and Fedex air shipments except the last minute shipments shown below.

Latest days to ship by UPS air for delivery before Christmas:

  1. UPS 3 Day Select: Monday, December 18 (placed before 2pm) - delivery on Friday, December 22
  2. UPS 2nd Day Air®: Wednesday, December 20 (placed before 2pm) - delivery on Friday, December 22
  3. UPS Next Day Air®: Thursday, December 21 (placed before 2pm) - delivery on Friday, December 22

Africa Imports 2017 Holiday Hours

  • Monday 12/25/17 closed
  • Monday 1/1/18 closed

Online Ordering Information

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How do I place an order online?

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Ordering online is simple and fast with Africa Imports. As you're browsing through the products, when you see something you like, simply click on the button 'Buy Now'. 

Once you have clicked this button you will be redirected to your shopping cart. The shopping cart page will show everything you've ordered. If you'd like to continue browsing the online site then just click the box that says 'Continue Shopping' in the lower right hand corner of the page.

Once you have added all the items you'd like to your shopping cart, click the 'Checkout' button. Once you click the 'Checkout' button you will be redirected to the login page. If you have an account with Africa Imports, then you can go ahead and login.

If you don't have an account, yet you can click on the link to the left hand side of the page that says 'Sign me up now!'. Having an account with Africa Imports allows you to save your shipping and billing information online so that we can send you up to date catalogs and send your orders to your correct address.

 After you have logged in from the login page you will be redirected  to a page where you will confirm your order, the shipping address,  and your payment options. After you have confirmed the information,  your order will be placed with Africa Imports and you will  receive an e-mail confirmation.

I live outside of the US. How is my order processed?

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  1. We are unable to process credit cards from banks outside of the United States. We can accept wire transfers or any monies  sent to us as long as they are in U.S. dollars. We accept Paypal.
  2. Unless you choose the shipping company, we will ship the least expensive way. We will tell you the total cost of your order including shipping, but we will not know the exact cost until after your order is packed.
  3. We are not a customs broker and are unable to help you with customs. 
    If there are any extra charges by the country to which the package is 
    being shipped, these costs are extra, and are not included in your payment to  us. You may have additional costs for customs and for clearing that are not  included in your bill from us which you are responsible for. We are also not  responsible for any customs delays in receiving your order, this is beyond our  control and will not be acceptable as a reason for refusal of the goods sent.
  4. If you receive any damaged goods you must contact the shipping company as soon as possible in order to process any claims.  If the item(s) did not appear to be damaged in shipping, contact us as  soon as possible so that we might make sure you are happy with  your order. Do not discard the box or packaging material until the matter is settled.
  5. We have a 100% guarantee that you will be happy with the goods sent, but shipping costs and customs fees are not refundable.

Do you have a minimum order?

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If you are purchasing wholesale, there is a minimum first time order of $100.

All following orders will only have to be $50. 

What types of payment terms do you offer?

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Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover Card. We also accept PayPal; you can send your PayPal payments to afseller@africaimports.com

Check - You can pay by check, either by mailing the check to us, or by calling in your order and paying check by phone. If you are paying with a personal check we will need either a drivers license number or social security number for verification. If you are paying with a business or company check we will need either a social security number or tax ID number for verification.

Money orders and Cashiers Checks - You can sign the money order to Africa Imports.

How do I check the status of my order?

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To check the status of an order, click here (You MUST be logged in to check your transaction history). If you know your order  number and the type of transaction (orders, quotations or return orders), enter it and click on the 'Submit' button. To view multiple orders, enter the purchase order number if provided by you, or select the display type from the drop-down list and specify the desired  time period. All the orders you have placed with us (both through the  web and through other means) are listed. Click on the order number  with the status you want to check. The order details are displayed along  with the tracking numbers for the shipments made.

What other ways can I place an order?

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  1. Place your order by phone
    We have friendly customer service representatives waiting to help you with your order. All you have to do is call our toll  free phone number: 1-800-500-6120. We can answer any questions you have, and make sure that your order is processed and delivered to you with the greatest care and quality.
  2. Place your order by fax
    You can fax in your order anytime to our toll free fax number:  1-866-457-1910. Simply write down the products you'd like, your shipping and billing address, and your payment information on a sheet of paper (any kind of paper will do). Fax the paper to the above number and your order will be processed right away.
  3. Mail in your order
    You can mail your order to us anytime to the following address: 
    Africa Imports
    240 South Main Street, Unit A
    South Hackensack, NJ, 07606

When you mail in your order, please write down all the itemsyou'd like to receive along with the quantities and prices. Also please note your billing, shipping address, and your payment options. If you are sending a check, please enclose your social security number or drivers license number for verification. You can also mail in a money order or cashiers check. You can also pay by credit or debit card by writing the card number and expiration date on your order form.

Will my order look exactly like the photo on the website?

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Many of the items shown in this catalog are hand made. The measurements shown are all approximate. The images will be reasonably similar to any items that you receive; but no two are exactly alike. Most people feel that this adds value to a product of this kind. If for any reason however, you are unhappy with any product that you receive, you can return it for either a full refund, or exchange for a new item of equal value.

What guarantee do I have that I will be happy with my order?

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We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your  purchase that you can tell someone about us. All items are  double checked before they are shipped to you to be certain that  you are only getting the highest quality product. If you are  unhappy with your purchase for any reason at all (or even for  no reason), you can return it for a full refund or exchange;  whichever you choose. All returns must be undamaged and returned within 30 days  of your purchase for a complete refund. Clothing must not be  soiled or laundered.

How do I change or cancel an order?

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Whenever you are needing to change or cancel an order, please  call our offices toll free at 1-800-500-6120. Tell one of the  representatives what you would like to change, or if you would  like to cancel the order. They will look up your order and process  the change for you. Make sure you call before 1 PM EST on the day that you place your order to make any changes or to cancel;  because after that time UPS may have already picked up your  package.

How can I place an order without using my credit card?

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There are other payment options available at the Online Shop  which you can use to pay for an order. Select the option most  suitable to you in the "Payment Method" area. For example, if  you wish to pay by Check, select this option to create the order.  You may send your check to our address by quoting your order  number. If you need any further assistance, please contact our  Customer Service Department at 1-800-500-6120.

Why are some garments out of stock?

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When we look for African or African-Inspired garments we always try to get as much as possible so that you can always have what you want when you want it. However, some items are very rare or limited in quantity, so we can only offer a smaller number of each selection. Some garments are only available for a one-time purchase from our craftspeople, so once the garment sells out it is no longer available for us to re-sell. We try to purchase garments that we can re-stock, but at the same time we want to give you the biggest variety of choices possible. Because of this, you may find an occasional product that we cannot restock.

Get a head start! One of our goals is to give you what you need, without the worry of something selling out. Because of this, you can see the stock quantities on any item you want to purchase online. You can also call in for this so that you can know best what will work for you or your company. The information on or website is 'real time.' This means that whenever a customer purchases an item, the quantity in stock shown on our website changes immediately. When new stock arrives, it shows up on our website instantly. The quantity in stock for each product is shown directly below the price. You can check available stock of any item easily by typing the item number for the product into the search box to find the item. For products that come in different colors and sizes, you can click again to see the different options along with the quantities in stock for each.

Why isn't everything at Africa Imports make in Africa?

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Most of what you find here is made in Africa; but some other products are made in other countries.

The country of origin is shown in the product description for everything we have to offer. So you can always find out where something is made.

There are several reasons why we offer some products made in other places. The main reason is that our customers want many of these items. A significant goal of our business is to help our customers have what they want.

Another reason is that offering some of these products made in other parts of the world helps our wholesale customers get new customers for their business. Even though some things are made in different parts of the world, they can often still communicate the culture and heritage of Africa. Sometimes they are priced lower, so that more people can own what is offered and help our wholesale customers to be able to reach a broader audience.

What is our company mission? You may wonder how we can sell products from other countries and still have a mission of supporting communities in Africa. The reason this works is simple. It is because selling these products causes us to sell more African-made products that many customers may not notice otherwise. As long as giving customers more options increases sales of the African-made products, we are meeting our company goals. More African communities will be supported through the sales of the things that they make. If sales of African products were to slow down because we were offering non-African made products, we would definitely stop adding the non-African made products.

Because not everything offered by Africa Imports is made in Africa, we also support several orphanages in Africa with the profits that come from these other products.

More about the African and non-African products We require that products made in other parts of the world sell especially well in order for us to keep selling them.

We have very low price mark-ups on most African made products. There are a number of African made products that would lose money if we did not offer non-African made products as well. By offering larger selections, you can order some African made products that would not be available otherwise. Africa Imports exists to help people and communities in Africa prosper. By selling more African-made goods, there are more communities in Africa that are able to grow in their industry; and more craftspeople in Africa can support themselves while carrying on African traditions. Each time you purchase an African-made product, someone in Africa is supported in their work. We appreciate your business no matter what you order, but we hope that you will consider African-made products in a special way, because of the good that results when you purchase from them.

How do you get the smell out of leather?

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If you have ever noticed a leather smell coming from your leather bags, don't worry, this is normal. Leather naturally has a strong cow-hide smell, and the dyes used on the leather also have their own scent. You can get rid of the odor with just a few simple step, just click here.

How long until ordered items come back into stock?

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The length of time the product comes back into stock varies and depends on the product. You can always call one of our representatives to inquire when an item is back in stock. You can ask to be contacted when it is in stock.

Do you have a problem with your drum?

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First of all, I would like to start by giving my deepest apologies for the problem with your drum. We are more than happy to replace the drum or give you a full refund if you are experiencing any problems. I can assure you that we inspect each drum before it is shipped to you, but due to the handmade quality of our drums there are still some errors that may have been missed. Click her to find out more.

 

Questions for Business Owners

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What is the difference between wholesale and retail prices?

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Wholesale prices are the lower prices that are charged to stores or other businesses who are re-selling these products. Retail prices are the higher prices that a customer pays when they buy something for themselves.

For almost all of the products that you see at africaimports.com, the wholesale prices are one half of the retail prices. 

How do I see wholesale prices?

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When someone visits africaimports.com they will see wholesale prices by default. However, only wholesale members can purchase at that price.

If you are a wholesale buyer, we can set your account to a wholesale status.

You can then see and purchase online at wholesale prices. This is done manually by someone working at Africa Imports. It is not an automatic process that is done by a computer. 

 

Is there a minimum order needed for wholesale orders?

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Yes. The minimum size of a wholesale order with Africa Imports is $50.

We require first time orders to include a Business Starter Kit or be at least $100. This is so that people cannot take advantage of these very low prices.

How can I start a business by selling products from Africa?

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Click Here for a few quick and easy ways to jump start your business.

How do I qualify to be a wholesale buyer?

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To pay wholesale prices, you need to be buying these products for re-sale.

You do not need to own a store. You can work from you home or be selling these products part time. There is a $100 minimum order required for first time wholesale orders (or you can purchase a starter kit). After that the minimum order drops to $50

If you are ordering products for yourself, you are not a wholesale buyer.  

You can order smaller quantities as long as you are above the minimum order.

Creating a wholesale account is easy and fun with Africa Imports. 

Do I need to pay sales tax on wholesale orders?

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We currently only collect sales tax on orders from the state of New Jersey.

If you are in New Jersey, we need to collect sales tax from you when you place an order. Sales tax is currently 7% of the cost for all non-exempt items (such as clothing).

If you are purchasing for re-sale, we do not need to collect sales tax from you if you supply us with your sales tax exemption certificate; and with a signed copy of NJ FORM ST3 which you can download here.

What tools can i get to help me?

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You can find dozens of booklets, posters, business cards, and other tools (most of them for free) by clicking here.

Can anyone see and order at wholesale prices?

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Not everyone can order from us at wholesale prices but they will see wholesale prices by default. You must be a member to purchase at wholesale prices.

Retail customers will see increased prices once they have signed in. 

*You do not want to refer your customers directly to our website. Use catalogs, or other promotional materials

To register as a wholesale customer, first sign in, and next fill out a form requesting to be recognized as a wholesale customer. We will then set your account to wholesale status.

Should I sign up for the website Affiliate program?

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The affiliate program is only for website owners who want to offer these products on their website. This usually works best for customers who are not selling these products as their main business. If you are selling African products in a store, from your home, or some other way, the affiliate program is probably not best for you. If you have a website where visitors come for some other reason; and they might want African products too; the affiliate program lets you get paid a commission when one of your visitors orders something from this website.

To find out more about our affiliate program, click here.

Can I use the photos at africaimports.com for my website?

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Yes! You are welcome to use the photos on our website to help promote products for sale. We hope that you will buy your products from Africa Imports; and that using these photos is good for us both. These photos can also be used for charitable, educational, and religious purposes. There is no permission to use these photos in a way that is associated with any illegal, immoral, racially divisive, or pornographic website, business, or other type of communication.

You can put these photos onto your own website three ways.

  1. You can purchase a disk of all of all of our current products for $50.
  2. You can download a zip file with all images.
    Download here. You would need a dropbox account to download.
  3. The best way for most people to get photos is to take copies of the images from our website; and then upload them one at a time to their own website. The way that this is done is shown below. These instructions assume that you are viewing our website with Microsoft Internet Explorer.

    1. Find the photo that you are wanting to use on africaimports.com. You can search for products fastest by typing the item number into our search box for any product that you want a photo for.
    2. Once you find the product that you want on our website, click on the product photo until you get the largest image available.
    3. Hold you mouse over the large photo; right click; and from the drop down box that appears, choose "Save picture as". You can then save this photo onto your desktop or any other location on your computer hard drive that you want to. You can also rename the photo with whatever file name you want to give to it to help you with search engine marketing.
    4. Upload the saved photo onto your website server in the same way that you insert other photos on your website.

 

Are there risks when drop-shipping an order?

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You can have an order drop shipped to your customers with Africa Imports.

There is an extra $5.00 drop shipping charge for any drop shipped orders.

Drop shipping is when you order something from us; and we ship it directly to your customer.

There are several reasons you may want to avoid the drop shipping. The main reason is that you lose some contact with your customers. The products that you or your customers receive will be as shown in the catalog or website; but each is hand made so there will be small individual differences in individual items. Most people think that this adds value to the product; but it helps you to see exactly what your customer is receiving so that you are able to handle questions as they come up. One of the complaints that many people mention to us about other companies is that the items are drop shipped from somewhere else. Many people like to receive items directly from the company or person that they buy them from; and feel badly when something is drop shipped to them. Your customers are your biggest asset; so you may want to think about this some more.

Although we do not want your customers to contact us directly, and we would never contact them directly, it is possible for your customers to find us some other way. To make our relationship as good as possible, we prefer to have no contact at all with your customers. Avoiding drop shipping is one way to avoid any possible misunderstandings.

You can also save money by not drop shipping. If your orders with us are at least $400., there is no charge to you for shipping. You can save not only the drop shipping charges; but all of the regular shipping costs this way as well.

If you still think that it is in your best interest to have us send items directly to your customers, we certainly can. There are just some potential problems that you will want to consider first.

How do I get retail catalogs to show to my customers?

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Click here for retail catalogs.

How do I get an African website?

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To get an African Website for your business, click here.

How do I copy a photo from africaimports.com to use on my own website?

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To copy a photo from our website to use on your own website, auction, or flier, first find the photo that you want to use (if this is a product photo, be sure to navigate to the largest photo of the product). Next, right click on the large photo; and from the drop down box that appears, choose "save picture as"; and then save the photo with your own product name onto your computer hard drive. Finally, you can either print out or upload the photo to your own website in the same way that you upload any other photo.

Questions for Wish Lists

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How do I access a Wish List?

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In the upper right hand corner next to the Shopping Cart, you will  find a link to the Wish List section.

How do I create a Wish List?

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Click on the 'Add to Wish List' button on a product you like. To create a Wish List you  must be a registered user. If you already have an account,  then login to the store. After Logging in, you can create a new  Wish List by filling the required details. To make it your Current  Wish List, select the option provided on the page. When you  find a product that you want to add to your Wish List, click on  the "Add to Wish List" link. All the items added will be added  to the Current Wish List.

How do I allow other people view my Wish List?

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There is a button "Email your friend" you can email to your friends.

 

 

 

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