FAQ My Account

How do I register an account with African Imports?

Click on Login, which can be found on the top right-hand corner of your screen. Enter your email address under 'I am a new customer' and click on 'Next'. Please complete all fields marked with an asterisk *. As stated in our privacy policy, we do not forward your personal data to third parties. Once you have completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, making sure it is correct. To confirm your registration click on the link provided in the email. Once your registration has been confirmed, you can login and start shopping. If the address you want your order delivered to is not the same as your billing address, please also provide your delivery address. If not your order will be sent to your billing address.

How do I reset my password if I have forgotten it?

To reset your password simply click 'Sign In' on the top right hand corner of this page. Then click on “Forgot your password?”. Enter your email address and click Reset Password. You will receive an email with a link in it (please note: this email may take a couple of hours to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.

What is a default shipping address?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order..

Can I delete an address from my address list?

Yes. Log into your account and select "addresses". You can delete any address or you could change it by editing it.

How can I change my e-mail address or password?

First you will want to log in to your account. You can do this by clicking on the 'My Account' link at the top of our web site menu. Once you have logged in, click where it says 'Hello, your name'; in that screen, you will see all of your customer information and address information. Here you can update your email address. On the left side of the screen is an option to 'Change Password'

How can I find out what my password is?

If you have forgotten or lost your password, from the menu on our website, you can click on 'Sign In'. Under the password box is a link that says "Forgot your password?". Enter your email address and click the Reset Password button. An email with instructions will be sent to you shortly. If you don't see an e-mail from us, please check your spam folder. You only need to submit one request. If you request a password multiple times, only the latest link will be valid.

Why should I sign in?

You can buy something or view your order history if you sign in. You will not need to type in your personal information every time you place an order. You can create a gift list that your friends, relatives, or maybe even a total stranger can use to buy you gifts. If you visit us again later, all of your information will be saved to make your next visit more simple. You can ask us to let you know about new products that you might be interested in; and about special price reductions.

I already have an account with you. Do I need to register myself again on your web store?

No. If you already have an account with us, you should not set up another account. If you have problems, contact our Customer Service at 1-800-500-6120.

Can I place an order without registering my account?

Before you place an order with us, you must register with us. Registration takes up only a few minutes. Once you have registered with us, you don't need to give your address and credit card details on future visits. This will save you the trouble of entering this information on every purchase you make from us.

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